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Course description

Emotional Intelligence

Effective managers are those who have solid self-awareness and sensitivity to the emotional health of their teams. This workshop provides an overview of what Emotional IQ means, exercises to deepen self-awareness, and practical guidelines for connecting with your staff and teams.

Emotional IQ: How to Create a Workplace Culture of Sensitivity will guide managers to:

  • Explore emotional triggers and how they are expressed
  • Consider how emotional states are perceived by others
  • Balance individual emotional needs, while also being mindful and respectful of others’
  • Explore becoming a better listener
  • Clearly articulate thoughts when having a conversation
  • Cultivate a culture of mutual-respect and support

Participants in this Emotional IQ workshop come away with deeper understanding and sensitivity around how emotions play out in the workplace, along with practical skills to become more sensitive and resilient.

Who should attend?
Organizations, Small Businesses, Corporations, Nonprofits, HigherEd, Schools
Potential partnership with HR/HCM offices, complement existing programs and help empower HR/HCM offices with this work
Any small group that is looking to raise social self-awareness and emotional management

Training content
Intention vs. Impact: unpacking how intention and impact don’t always align
Consciousness-raising exploring language and delivery of messages (tone, volume, speed, body language, etc.)
Reflection activity: first look inward, map yourself, set what you’d like others to respect (i.e. boundaries, triggers, or other sensitive topics)
Cultivating curiosity in a responsible, respectful manner when engaging with others through communication practices
“Multiple Truths” activity: honoring multiple perspectives and co-existing truths within experiences
Setting Standards through MOU for language & behavior

Certification / Credits
Participants will be able to/feel:
Confident and comfortable in exchanges with others when discussing sensitive topics
Builds consensus around what feels most comfortable for the group
Learn to manage own emotions while still allowing self to be emotional (emotional attunement & balance)
Work to increase emotional intelligence

Why Choose Harmony Strategies?

93% of participants report having learned relevant and impactful skills

100% of our trainers are conflict management professionals


We offer both virtual and live programing.

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Melody Wang

Melody Wang is a Conflict Consultant with the Harmony Strategies Group and CEO of Wang Mediation, which she founded upon graduation from the University of Southern California, Gould School of Law with an MA in Alternative Dispute Resolution. Melody is a panel mediator for the New York City Family Court and serves on the Board of Directors at the Association for Conflict Resolution, Greater New York (ACR-GNY). Prior to moving to New York, Melody was an experienced civil and community mediator in Los Angeles, California, working closely with non-profits, small claim courts and the California federal court. She also led selected trainings and workshops on dispute resolution within the Asian-American community in California.  Melody has lived in the U.S., Taiwan, China and Singapore, is fluent in English, Mandarin Chinese and Taiwanese, and especially enjoys engaging in international relations and cross-cultural conflict systems.

Dara Rossi

Dara Rossi, Ph.D. is a Conflict & Strategy Consultant with the Harmony Strategies Group. She has more than 20 years of experience in the field of education and has worked with students from kindergarten through the university graduate level. Additionally, she has facilitated professional development for educators and administrators across all points on the education continuum. After10 years of service in the Department of Teaching and Learning Southern Methodist University, she launched her coaching and consulting business while continuing to serve as an adjunct professor. She holds a PhD in Curriculum and Instruction, an MBA, an MA in Dispute Resolution, and an MAT in Education, and BS in Human Development.

Isar Mahanian

Isar Mahanian, M.Sc. is a Conflict & Strategy Consultant with the Harmony Strategies Group. She is an active mediator who coaches new mediators in the program in which she serves. Isar has worked at a fast-paced technology start-up as the Head of Human Resources, leading senior executives to mitigate and resolve workplace conflicts and creating system level improvements for employees within the company. She holds a Master’s of Science degree in Negotiation and Conflict Resolution from Columbia University. 

Kimberly Jackson Davidson

Kimberly Jackson Davidson is currently the University Ombudsperson at George Mason University and member of the Harmony Strategies Group. She spent two decades at Oberlin College in Ohio, holding positions in the Office of the Dean of Students and as Visiting Lecturer in African American Studies. During her final five and a half years there, she served all campus constituencies as Ombudsperson and Director of the Yeworkwha Belachew Center for Dialogue (YBCD). Davidson is active within the International Ombuds Association (IOA), the California Caucus of College and University Ombuds (CCCUO), and the Ombuds Section of the Association for Conflict Resolution (ACR). She earned a B.A. in English Literature from Spelman College in 1986 and an M.A. from the University of Wisconsin-Madison in African Literature in 1991.

Hector Escalante

Hector Escalante is an experienced Ombuds and learning and development professional with over seven years of ombuds experience and over twenty years of experience developing and teaching course offerings which promote inclusion, healthy communication, and conflict resolution. He is the Director of the Ombuds Office at the University of California, Merced, having served many years as the organizational ombuds at the University of the Pacific. He is an ombuds partner with Harmony Strategies Group, and a consulting ombuds for Earthjustice and Union of Concerned Scientists.  Hector holds two master’s degrees and a doctorate in education. He is a United States Marine Corps veteran, a husband and father to four children. Hector’s passions include treating all with fairness, equity, dignity, and compassion and good food. 

Stuart Baker

Stuart Baker is a heart-centered strategic consultant with the Harmony Strategies Group. He makes use of all his experience in the construction industry, mediation and presenting, combined with years of spiritual pursuit, to offer a unique and broad sensitivity in his consulting work. He loves helping people deepen their harmony and connection with others, and with themselves. We are honored to have Mr. Stuart Baker on our team, pioneer of “Conscious Cooperation” – his book can be ordered here

Kira Nurieli

Kira Nurieli is the CEO of the Harmony Strategies Group and is an expert mediator, conflict coach, trainer/facilitator, consultant, and restorative practices facilitator. She has spent upwards of twenty years helping clients handle conflict and improve communication strategies and has presented at numerous conferences and symposia as a subject matter expert. She holds a Master’s degree in Organizational Psychology from Columbia University and a Bachelor’s degree in Comparative Performance from Barnard College. She especially enjoys helping individuals, teams, and lay-leaders become more impactful and empowered in their work and is honored to work alongside her esteemed colleagues with the Harmony Strategies Group.

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Drop us a line for a FREE 15 minute consultation to help you handle your conflict or challenge!

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