Mediation skills equip leaders, executives, managers and staff with the essential knowledge and techniques required to effectively mediate conflicts and facilitate resolution processes. Participants are introduced to the theory, principles, and practical applications of mediation in various workplace contexts, emphasizing how interpersonal dynamics play a role in conflict escalation and resolution.
The Harmony Strategies mediation series covers fundamental conflict resolution concepts, including conflict dynamics, communication techniques, and the role of the mediator in fostering constructive dialogue and reaching mutually beneficial agreements.
Program Highlights:
- Role of the Mediator – Upholding neutrality, impartiality, and confidentiality
- Mediation Process – Navigating pre-mediation preparation, issue clarification, option generation, and agreement drafting
- Communication Skills – Mastering active listening, empathy, reframing, and managing emotional interactions
- Ethical Considerations – Addressing confidentiality, neutrality, cultural sensitivity, and conflict of interest
- Role-plays & Case Studies – Applying mediation skills through real-world simulations
- Power & Identity – Understanding cultural and social dynamics in conflict resolution
- Conflict Resolution Models – Adapting transformative, facilitative, and directive mediation approaches
Through a combination of introducing key concepts, group discussions, role-plays, and hands-on exercises, participants will develop the knowledge, confidence, and competencies needed to mediate conflicts effectively and promote positive outcomes in professional settings.
Who Should Attend:
This course is ideal for professionals looking to strengthen their conflict resolution skills, facilitate productive conversations, and foster collaboration in their organizations. It is particularly beneficial for:
- Legal Professionals
- HR Professionals & Managers
- Organizational Leaders
- Educators & School Administrators
- Anyone Interested in Dispute Resolution
