All workplace environments include some level of conflict, yet few staff, managers and leaders are clear about how to de-escalate and handle it effectively. This workshop discusses common conflict eruptors and stimulants, along with popular responses and the benefits and drawbacks of each method of address. The program also explores pitfalls and skills necessary to quell a volatile situation.
Whether a situation involves bullying and violence, verbal abuse or microaggressions, conflicts can be dealt with effectively and thoroughly.
This workshop identifies the skills managers need, in order to:
- Identify conflict triggers and behaviors
- Diffuse an intensifying situation, to prevent an eruption
- Address, teach, and inform staff about toxic behaviors
Harmony Strategies Group mediators and coaches are uniquely trained to teach managers the conflict management techniques that will effectively transform a toxic work environment into one that is compassionate and fulfilling for all parties.
