One of the key traits of a strategic conflict expert — like an Ombuds, mediator, or conflict coach — is contrarian thinking. I specialize in noticing what my clients missed, considering alternative approaches, and bringing to light different perspectives. When

For the past few weeks, and increasingly over the past few days, Mary Ellen* hasn’t been able to get much work done. She’s been irritable, edgy, and has a growing sense of panic. She can’t seem to focus — her