Shifting from Harm to Harmony

Leading with Clarity

In times of workplace change and uncertainty, the role of leadership becomes paramount. When the landscape feels shifting and the path ahead unclear, your team will look to you for direction, reassurance, and a steady head at the helm. Leading with clarity isn’t about having all the answers, but about providing a guiding light that helps your team navigate the fog and emerge stronger on the other side. Your consistent presence and strategic approach are the most vital anchors in turbulent professional seas, reassuring your team that they are not adrift.

The Core Strategies for Leading with Clarity

Providing a Clear Vision (Even in the Fog):

Even when the future seems hazy, it’s crucial for leaders to articulate a clear vision for the team and the organization. This doesn’t necessarily mean having every detail mapped out, but it involves communicating the overarching goals, the values that will guide decision-making, and the potential positive outcomes that lie ahead. By painting a picture of the destination, even if the journey has unforeseen turns, you provide a sense of clarity and direction that can alleviate anxiety. A well-articulated vision acts as a crucial compass, helping everyone understand the ‘why’ behind the shifts and maintained focus on shared objectives.

Communicating with Empathy and Transparency:

Uncertainty often breeds anxiety and speculation. As a leader, prioritize open and honest communication with your team. Acknowledge the challenges and uncertainties, and share information as it becomes available, even if it’s incomplete. More importantly, communicate with empathy. Recognize that individuals will react to change in different ways and provide a supportive environment for them to voice their concerns and ask questions. Transparency, even when delivering difficult news, creates clarity and fosters a sense of shared reality. Proactive, honest dialogue minimizes rumor mills and fosters psychological safety, allowing employees to engage fully rather than dwelling on unknowns.

Empowering Teams and Fostering Autonomy:

During times of change, empowering your team members can be a powerful way to increase engagement and reduce feelings of helplessness. Where possible, provide teams and individuals with more autonomy over their work and decision-making processes. This not only leverages their expertise but also gives them a sense of control in an otherwise uncertain landscape. By trusting your team and giving them ownership, you foster resilience and adaptability from within, the stepping stones to leading with clarity. Granting appropriate autonomy allows team members to respond creatively to new challenges, boosting both morale and innovative problem-solving.

Modeling Resilience and a Growth Mindset:

Your team will often mirror your attitude and approach. As a leader, it is vital to model resilience and a growth mindset. Demonstrate a calm and solution-oriented approach to challenges. Highlight the opportunities for learning and development that can arise from change. By showing your team that you are willing to adapt and embrace new possibilities, you inspire them to do the same. Avoid dwelling on negativity and instead focus on progress and potential.

Fostering Strong Connections and Support Systems:

Uncertainty can be isolating. As a leader, actively foster strong connections and support systems within your team. Encourage collaboration, open communication, and mutual support among team members. Create opportunities for them to connect, share experiences, and problem-solve together. A strong sense of team unity can provide a crucial emotional anchor during times of transition.

Leading through uncertainty requires clarity, empathy, and a focus on empowering your team. By providing a clear vision, communicating transparently, fostering autonomy, modeling resilience, and strengthening connections, you can guide your team through the fog and emerge not just intact, but stronger and more agile than before. Your leadership during these times will be a critical factor in shaping your team’s ability to navigate the inevitable currents of change.

To further master leading with clarity in complex environments, explore this insightful book by Brad Deutser, Leading Clarity: The Breakthrough Strategy to Unleash People, Profit, and Performance. It offers a proven strategy for unleashing people, profit, and performance.

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Effective Strategies For Handling Workplace Conflict

Melody Wang

Melody Wang is a Conflict Consultant with the Harmony Strategies Group and CEO of Wang Mediation, which she founded upon graduation from the University of Southern California, Gould School of Law with an MA in Alternative Dispute Resolution. Melody is a panel mediator for the New York City Family Court and serves on the Board of Directors at the Association for Conflict Resolution, Greater New York (ACR-GNY). Prior to moving to New York, Melody was an experienced civil and community mediator in Los Angeles, California, working closely with non-profits, small claim courts and the California federal court. She also led selected trainings and workshops on dispute resolution within the Asian-American community in California.  Melody has lived in the U.S., Taiwan, China and Singapore, is fluent in English, Mandarin Chinese and Taiwanese, and especially enjoys engaging in international relations and cross-cultural conflict systems.

Dara Rossi

Dara Rossi, Ph.D. is a Conflict & Strategy Consultant with the Harmony Strategies Group. She has more than 20 years of experience in the field of education and has worked with students from kindergarten through the university graduate level. Additionally, she has facilitated professional development for educators and administrators across all points on the education continuum. After10 years of service in the Department of Teaching and Learning Southern Methodist University, she launched her coaching and consulting business while continuing to serve as an adjunct professor. She holds a PhD in Curriculum and Instruction, an MBA, an MA in Dispute Resolution, and an MAT in Education, and BS in Human Development.

Isar Mahanian

Isar Mahanian, M.Sc. is a Conflict & Strategy Consultant with the Harmony Strategies Group. She is an active mediator who coaches new mediators in the program in which she serves. Isar has worked at a fast-paced technology start-up as the Head of Human Resources, leading senior executives to mitigate and resolve workplace conflicts and creating system level improvements for employees within the company. She holds a Master’s of Science degree in Negotiation and Conflict Resolution from Columbia University. 

Kimberly Jackson Davidson

Kimberly Jackson Davidson is currently the University Ombudsperson at George Mason University and member of the Harmony Strategies Group. She spent two decades at Oberlin College in Ohio, holding positions in the Office of the Dean of Students and as Visiting Lecturer in African American Studies. During her final five and a half years there, she served all campus constituencies as Ombudsperson and Director of the Yeworkwha Belachew Center for Dialogue (YBCD). Davidson is active within the International Ombuds Association (IOA), the California Caucus of College and University Ombuds (CCCUO), and the Ombuds Section of the Association for Conflict Resolution (ACR). She earned a B.A. in English Literature from Spelman College in 1986 and an M.A. from the University of Wisconsin-Madison in African Literature in 1991.

Hector Escalante

Hector Escalante is an experienced Ombuds and learning and development professional with over seven years of ombuds experience and over twenty years of experience developing and teaching course offerings which promote inclusion, healthy communication, and conflict resolution. He is the Director of the Ombuds Office at the University of California, Merced, having served many years as the organizational ombuds at the University of the Pacific. He is an ombuds partner with Harmony Strategies Group, and a consulting ombuds for Earthjustice and Union of Concerned Scientists.  Hector holds two master’s degrees and a doctorate in education. He is a United States Marine Corps veteran, a husband and father to four children. Hector’s passions include treating all with fairness, equity, dignity, and compassion and good food. 

Stuart Baker

Stuart Baker is a Conflict and Strategy Consultant with the Harmony Strategies Group. He combines decades of professional experience in the construction industry as a general contractor and carpenter and blends his project management with mediation, facilitation and workshop presentations on dispute resolution. Based on his unique combination of skills and expertise, Stuart authored the book Conscious Cooperation, a practical guide on strategic planning and negotiation for the construction and homebuilding communities. Stuart brings a broad sensitivity to his consulting work and has mediated disputes large and small – from international corporate disputes to family conflicts. Likewise, Stuart coaches and consults individuals facing business, community, religious, or family challenges. He enjoys helping people overcome obstacles and deepen their harmony and connection with others.
 

Kira Nurieli

Kira Nurieli is the CEO of the Harmony Strategies Group and is an expert mediator, conflict coach, trainer/facilitator, consultant, and restorative practices facilitator. She has spent upwards of twenty years helping clients handle conflict and improve communication strategies and has presented at numerous conferences and symposia as a subject matter expert. She holds a Master’s degree in Organizational Psychology from Columbia University and a Bachelor’s degree in Comparative Performance from Barnard College. She especially enjoys helping individuals, teams, and lay-leaders become more impactful and empowered in their work and is honored to work alongside her esteemed colleagues with the Harmony Strategies Group.

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