The Emerging Frontier in Consulting: Heart-Driven Leadership

Years ago, I first met and took my first training session with the noted mediator, author, and trainer Ken Cloke. To meet him, get to know him a little and receive training from him, coupled with complementary training and life experience for me at the same time, really helped open the doors to my whole orientation to the field. This exposure truly expanded my life, in general. Without knowing it, Ken helped give me permission to dive into my heart as deeply as I could in mediation, consulting, coaching, and even in dealing with my associates in the construction business […]

The 3 Most Important Communication Skills for Business Leaders

As a Conflict & Communication Consultant, I am often asked my opinion on the most important skills that a manager needs, in order to inspire and lead effectively. Since each individual company and team will have its own flavor and style, you might think it nearly impossible to come up with skills that hold across industries, across teams, and across cultures. But in my experience, there are three skills that any manager would need, no matter which company, location, or industry she is in. These skills are what leaders require in order to be truly effective and drive innovation, collaboration, […]

Problem Solving

How to (un)solve problems

We face many decisions, challenges, and problems every day. From choosing our clothes, to our deadlines, to our children’s meals, we have to make myriad decisions in our lives. Most of these decisions (nay, all of them, if you ask an anthropologist) are driven by, informed by, and/or affect those around us. We have to keep in mind everyone else’s interests, when we make our decisions. Those of us in leadership positions, from CEOs to parents, from non-profit lay leaders to board members, have even more decisions we need to make. And these decisions all involve many parties, affecting thousands […]